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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alexis Ritchey

August 14, 2025

5  out of  5
rating by Alexis Ritchey
"Orlando was great help in my unfortunate situation with Geico. After numerous attempts to talk to ANYONE on the phone there, I was forced to go elsewhere for my car insurance. Orlando was able to get a quote and secure a policy for me within 15 min. Great experience!"
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Holly Housen

August 6, 2025

5  out of  5
rating by Holly Housen
"I’ve been a customer for over 30 years and I’m always very pleased with the customer service. Ashley is great!"
We responded:
"Thank you, Holly, for being a loyal customer for over 30 years and for your kind words about our customer service. We're glad to hear that Ashley has been able to assist you so well. We appreciate your continued trust in us."
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Holly Housen

August 6, 2025

5  out of  5
rating by Holly Housen
"I’ve always experienced great customer service at James Brown State Farm for many years and Ashley is a pleasure to work with in meeting our customized needs. Thank you!"
We responded:
"Thank you, Holly, for your kind words and for being a loyal customer over the years. We're glad to hear that Ashley has been able to meet your customized needs. We look forward to continuing to serve you!"
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Egdomilio Diaz

August 5, 2025

5  out of  5
rating by Egdomilio Diaz
"Gracias Ivamaria Roman Por su ayuda"
We responded:
"Gracias, Egdomilio Diaz, por tomarse el tiempo de dejar su comentario. Nos alegra saber que Ivamaria Roman pudo asistirle de manera efectiva. Estamos aquí para cualquier cosa que necesite en el futuro. "
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Nana Siaw

August 5, 2025

5  out of  5
rating by Nana Siaw
"The agent Elizabeth Murray was so nice and helpful. She was knowledgeable and help me get both the auto and homeowners insurance . I will highly recommend State Farm to friends because of her amazing and great customer service."
We responded:
"Thank you, Nana, for your feedback! We're glad to hear that Elizabeth was able to assist you with your insurance needs. Your recommendation means a lot to us. "
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Denise Bailey

August 2, 2025

5  out of  5
rating by Denise Bailey
"It was a pleasure working with Danielle, she was very knowledgeable, competent, and friendly. I was very pleased that she was able to meet all of my needs and concerns at such a reasonable price. I am very happy with the service that State Farm will be providing and the peace of mind that I am now experiencing."
We responded:
"Thank you, Denise, for your feedback. We're glad to hear that Danielle was able to assist you effectively and that you're satisfied with the service. We appreciate your support and look forward to continuing to serve your insurance needs. Best regards, James Brown - State Farm Insurance Agent"
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Delmi Ramirez

August 1, 2025

5  out of  5
rating by Delmi Ramirez
"Excellent Customer service"
We responded:
"Thank you, Delmi, for your feedback! If you need anything else, feel free to reach out."
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Jalayah Stanford

August 1, 2025

5  out of  5
rating by Jalayah Stanford
"Brandon was amazing & helped me with everything I needed!"
We responded:
"Thank you, Jalayah, for your feedback! We're glad to hear that Brandon was able to assist you with everything you needed. If you have any more questions or need further assistance, feel free to reach out!"
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Eric Williams

July 31, 2025

5  out of  5
rating by Eric Williams
"Very satisfied w/ the service I got."
We responded:
"Thank you, Eric, for your feedback! It's great to hear that you are very satisfied with the service. If you ever need assistance, feel free to reach out."
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Don Weaver

July 31, 2025

5  out of  5
rating by Don Weaver
"State Farm saved me $50 per month for what Liberty Mutual was charging me for the same coverage on 1 vehicle"
We responded:
"Thank you, Don, for sharing your experience with us! We're so glad to be helping you save. If you have any questions or need further assistance, feel free to reach out!"
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Sue Medico

July 31, 2025

5  out of  5
rating by Sue Medico
"Thank you Danielle for your time, expertise, and patience with addressing an auto, home and umbrella policy. Your ability to address any and all questions made it easy. Thanks again."
We responded:
"Thank you, Sue, for your thoughtful review. We're glad Danielle could assist you with your policies and answer all your questions. We appreciate your feedback and look forward to serving you again."
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Margery Goldberg

July 30, 2025

5  out of  5
rating by Margery Goldberg
"Elizabeth Murray was delightful, thorough and responsive. Best I've dealt with."
We responded:
"Thank you, Margery, for your feedback! We're glad to hear that Elizabeth made such a positive impression. We appreciate your support and look forward to assisting you in the future."
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KAM DIAMOND

July 29, 2025

5  out of  5
rating by KAM DIAMOND
"Ms.Brown was very helpful"
We responded:
"Thank you, Kam Diamond, for your feedback! It's great to hear that Ms. Brown was able to assist you effectively. If you have any more questions or need further assistance, feel free to reach out."
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Dude Davisvnmn

July 28, 2025

5  out of  5
rating by Dude Davisvnmn
"Amazing customer service & awesome rates !.."
We responded:
"Thank you, Dude Davisvnmn, for your fantastic review! We're glad to hear that you enjoyed our customer service and found our rates to be awesome. We appreciate your support!"
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Debora Miller

July 24, 2025

5  out of  5
rating by Debora Miller
"Kelly is the best ever , My plans were to change my policy I was going to do it in advance and she show me how it be to my advantage to wait and promise to give me a reminder and she actually did ...It was a win win all the way round Thank again Kelly"
We responded:
"Thank you for sharing your positive experience with Kelly! We're glad she was able to help you make an informed decision."
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Olaniyi Waleola

July 17, 2025

5  out of  5
rating by Olaniyi Waleola
"Agent was able to help me reolve my auto insurance worries even in a very good time."
We responded:
"Thank you, Olaniyi, for your feedback. It's great to hear that we could assist you with your auto insurance needs promptly. If you have any more questions or need further assistance, feel free to reach out."
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Sarah Sims

July 15, 2025

5  out of  5
rating by Sarah Sims
"Great guy. Super kind and found the best rate for my auto insurance."
We responded:
"Thank you, Sarah, for your feedback! It's great to hear that you found a good rate for your auto insurance. If you need any further assistance, feel free to reach out."
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Lorraine Doucette

July 10, 2025

5  out of  5
rating by Lorraine Doucette
"She did a good job/"
We responded:
"Thank you, Lorraine, for your feedback! We're glad to hear that you had a positive experience with our service. If you have any questions or need further assistance, feel free to reach out."
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Trey S

July 3, 2025

5  out of  5
rating by Trey S
"Never had a single issue with these guys. Big shoutout to Heather C, for flawless service. Always a simple phone call and everything’s situated if I need to change or add anything. A+++++"
We responded:
"We take pride in making the insurance process smooth and simple for our customers. Thank you, Trey, for your feedback and for allowing us to serve you!"
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Talena Bremby

June 24, 2025

5  out of  5
rating by Talena Bremby
"I’m satisfied"
We responded:
"Thank you, Talena, for your feedback! We're glad to know you're satisfied with our service. If you ever have any questions or need assistance, feel free to reach out."
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blue Bandz

June 17, 2025

5  out of  5
rating by blue Bandz
"Shawntise and Ashley were great on getting me another quote on my vehicle"
We responded:
"Thank you so much for trusting our agency with your auto insurance"
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Vance Parkhurst

June 16, 2025

5  out of  5
rating by Vance Parkhurst
"The James Brown Agency provided timely professional service in arranging Maryland auto insurance in connection with our move to Maryland."
We responded:
"Thank you, Vance, for sharing your experience with our agency. We're glad to hear that our team was able to assist you efficiently with your auto insurance needs during your move. If there's anything else we can help you with, feel free to reach out."
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Sonja Freeman

June 16, 2025

5  out of  5
rating by Sonja Freeman
"Ashley Miller helped me switch my policy and she was amazing . Her professionalism and customer service is outstanding I give Ashley kudos for demonstrating what customer service should look like. Thank you Ashley"
We responded:
"Thank you, Sonja, for sharing your experience with us. We're glad to hear that Ashley provided you with outstanding service during your policy switch. Your feedback is greatly appreciated. "
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oyeyemi Joshua

June 13, 2025

5  out of  5
rating by oyeyemi Joshua
"Best service ever, the lady Danielle Albertson did a good job"
We responded:
"Thank you, Oyeyemi Joshua, for your kind words and for sharing your experience. We're glad to hear that Danielle Albertson provided you with excellent service. If you have any further questions or need assistance, feel free to reach out."
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Josh Oye

June 13, 2025

5  out of  5
rating by Josh Oye
"I enjoyed the service"
We responded:
"Thank you, Josh, for your kind words and the 5-star rating! We're glad to hear you enjoyed the service. If you have any questions or need further assistance, feel free to reach out."